Voice Communications

VoIP & PBX business phone systems in NYC

Neteam Solutions delivers Avaya IP Office phone systems, VoIP, and unified communications for New York City businesses. As a full-fledged managed IT company, we support the networking side of modern voice as expertly as the PBX side — so your phones stay reliable, feature-rich, and cost-effective.

Serving NYC since 2001
Avaya-certified engineers
IT + PBX depth

Get a Free Consultation 718-433-2925

NeteamWhat you get

Avaya IP Office sales, programming and support
Zoom Phone, Microsoft Teams Phone and VoIP
Offices in Astoria and Long IslandOn-site across the NYC metro area.
Free consultation on support and Managed Service Agreements

Your NYC voice partner

Modern voice communications for New York businesses

Avaya's IP Office phone systems require engineers who understand IT and networking as well as traditional PBX technologies. That combination is exactly what Neteam brings to every voice deployment across the NYC metro area.

Fiber optic patch panel carrying voice and data traffic

Avaya IP Office Systems

Sales, installation, and support of the Avaya IP Office 500 platform for businesses of every size.

Zoom Phone & Teams Phone

Cloud phone systems with number porting, Teams Calling Plans, Operator Connect or Direct Routing, and E911 setup.

VoIP & SIP Trunking

IP-based phone service that routes calls over your broadband to cut long-distance and line costs.

Unified Communications

Voicemail-to-email, mobile twinning, and softphones that keep your team connected anywhere.

Managed Voice Support

Incident-based and Managed Service Agreement options with Avaya-certified engineers.

PBX to IP Migration

Seamless transition from traditional phone systems — including Avaya Partner ACS — to a modern IP-based solution.

Phone System Cabling

Voice cabling, door phones, and PA integration handled by our own low voltage team.

How we deliver

From first call to fully supported

01Consult

A free consultation to scope the right system and support approach for your business.

02Design & Program

Your system programmed properly — treated as part of your wider network.

03Train

We educate your team on the advanced features your system supports.

04Support

Managed Service Agreements or incident-based support, your choice.

The IP advantage

Why NYC businesses move their voice to IP

IP-based phone service routes calls over your broadband — reducing mobile and long-distance charges while unlocking features a traditional PBX can't touch. Here is what the Avaya IP Office platform includes out of the box.

Built-in conferencing

Two 64-party conference bridges included with IP Office — no third-party conferencing fees.

Employees per system

IP Office’s scalable architecture suits organizations from two to two hundred employees.

Music-on-hold sources

IP Office supports as many as four discrete music sources while a caller is on hold.

Our voice services

End-to-end voice communications, one accountable partner

From Avaya IP Office installation to VoIP, mobility, and managed support — everything your business needs to stay connected.

Avaya IP Office Support, Service & Installation

We specialize in the sales and support of the Avaya IP Office phone system, supporting the NYC metro area since 2001 with Avaya-certified engineers.

Digital and IP phone programming across IP 400, IP 500, and IP 500 V2 chassis
Software support from revision v1.0 through v11.0
Softphones and remote off-site user extensions
VPN connectivity between multiple IP Office systems for inter-office dialing
Auto attendants, voicemail systems, and call routing

Get the most from your Avaya investment with engineers who know IT and PBX.

Zoom Phone & Microsoft Teams Phone

Cloud business phone systems planned, ported, and managed by the same team that supports your network and Microsoft 365.

Help choosing between Zoom Phone and Microsoft Teams Phone
Number porting and phased cutover from Avaya IP Office or a legacy PBX
Teams Calling Plans, Operator Connect, or Direct Routing
Auto receptionists, call queues, certified desk phones, and mobile apps
E911 setup for Kari’s Law and RAY BAUM’S Act dispatchable location

One partner for the cloud phones and the network they run on.

Zoom Phone & Teams Phone services

VoIP, SIP & Trunk Configuration

As a full-fledged managed IT business, we understand the networking side of VoIP as well as traditional PBX technologies.

SIP and VoIP-based phone service programming
T1 and PRI configurations and setups
Backup phone line configuration with automatic failover
Time-based profile configuration and call routing
Call recording and call accounting

A competitive advantage over traditional PBX vendors who lack IT depth.

Unified Messaging & Mobility

Keep employees productive and reachable whether they are at their desk, working remotely, or on the move.

Voicemail-to-email setup and unified messaging
Mobile twinning and Follow Me call forwarding
TAPI and direct Outlook dialing setup
Hot desking and ACD queue setup
PA system integration, door phones, and door-strike controls

One communications environment that follows your people, not the other way around.

Managed Voice Agreements

Choose the support model that fits your business, from ad-hoc incident help to fully managed service agreements.

Managed Service Agreements for ongoing phone system support
Incident-based support options for one-off needs
Programming assistance and feature training
Support for small 3-extension systems to large multi-location deployments
Free consultation to scope the right approach

Call now for a free consultation on support and Managed Service Agreements.

Full-service support

More than a phone company — a managed IT partner

Because Neteam is a full IT managed services business, we treat your phone system as part of your wider network. That means we program your system properly, educate your team on its advanced features, and keep the VoIP, SIP, and connectivity layers running as one — giving you a competitive advantage over traditional PBX vendors.

Schedule a free consultation

VoIP business phone in a connected office

Local coverage

Serving the entire NYC metro area

Neteam Solutions services the New York City metro area as well as Nassau County, parts of Yonkers, White Plains, and Northeastern New Jersey. Our remote support services are available to companies nationwide, so whether you have one office or several, your voice systems stay covered.

Call 718-433-2925

NYC Metro

The five boroughs, covered on-site

Nassau County

Long Island businesses supported

Yonkers

Parts of Yonkers served

White Plains

Westchester coverage

Northeastern NJ

Just across the Hudson

Nationwide

Remote support for companies anywhere

Why Neteam Solutions

Why choose us for your voice systems?

Serving NYC Since 2001

Supporting Avaya phone systems across the metro area since 2001.

IT + PBX Expertise

We understand IT and networking as well as traditional PBX technologies.

Avaya-Certified Engineers

Support for IP Office software revisions v1.0 through v11.0.

Any Size System

From a 3-extension office to complex multi-location implementations.

Ready to upgrade your business phones?

Ask us about our Managed Service Agreements and incident-based support options. Get a free consultation with an Avaya-certified engineer today.

Schedule a Free Consultation