Privacy Policy
Effective Date: July 14, 2022 · Last revised: October 23, 2026
At Neteam Solutions, protecting the privacy, security, and confidentiality of your personal information is a top priority. We adhere to strict internal controls and industry best practices aligned with the SOC 2 framework to safeguard data collected through our services, including SMS communications.
We never sell your personal information, and SMS consent and mobile numbers are never shared for marketing.
Internal controls and industry best practices aligned with the SOC 2 framework.
Request access, correction, or deletion — and reply STOP to opt out of SMS.
Information We Collect
We collect personal data necessary to provide, support, and improve our services, including contact details, message content, and usage information. Collection is limited to what is relevant and lawful.
Use of Information
Your information is used solely for authorized business purposes such as appointment management, service coordination, and customer support. We do not use your data for unauthorized marketing or unrelated activities.
Access Controls and Confidentiality
Access to personal data is restricted to authorized personnel on a need-to-know basis. We employ role-based access controls, strong authentication, and employee training to maintain confidentiality.
Data Security Measures
We implement comprehensive technical and organizational safeguards, including encryption, firewalls, intrusion detection, and regular security assessments, to protect data from unauthorized access, alteration, disclosure, or destruction.
Data Retention and Disposal
Personal information is retained only as long as necessary to fulfill business and legal obligations. Secure disposal processes are in place to permanently delete data when no longer needed.
Vendor and Third-Party Management
We do not sell, rent, or trade your personal information, and we do not share it with third parties for their own marketing purposes. Mobile information and SMS opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
We use a limited number of service providers only to operate this website and our services on our behalf — for example, website hosting, delivering contact-form submissions to our team, and spam protection. These providers process information only as needed to perform those services and may not use it for any other purpose.
Our website chat assistant is an AI that runs on systems we operate. Chat messages are used only to answer your questions about our services, and are sent to our team only if you choose to request a call back. Please do not share passwords, payment details or other sensitive information in the chat.
Optional features, such as the office maps on our Contact page (provided by Google Maps), load only if you choose to open them.
Incident Response
We maintain an incident response plan to promptly address and mitigate any data security incidents affecting personal information.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal data. Opt-out options are available for SMS communications by replying STOP. For assistance, contact us at sales@neteam.us.
Compliance and Audits
Our controls and policies are regularly audited by independent third parties to maintain SOC 2 compliance and ensure continuous improvement.
Contact Information
For questions regarding our privacy practices or your data rights, please contact:
Neteam Solutions Inc.
4802 25th Avenue, STE 307, Astoria, NY 11103
Phone: 718-433-2925 · Fax: 718-433-2928
Email: sales@neteam.us