Avaya IP Office support, service & installation
Neteam Solutions specializes in the sales and support of the Avaya IP Office 500 phone system. Based in New York City, we have supported the NYC metropolitan area since 2001 — from software revision v1.0 through v11.0 — with Avaya-certified engineers ready to program and support your system.
- IP 400 / 500 / 500 V2
- v1.0 – v11.0 supported
- Free consultation
- Avaya IP Office sales, programming and support
- Managed Service Agreements or incident-based support
- Offices in Astoria and Long IslandOn-site across the NYC metro area.
- Partner ACS upgrades to IP Office
Programming, support, and Managed Service Agreements
Whether you have a small 3-extension phone system or a large, multi-location, complex implementation, our engineers are ready to help program and support your Avaya system. We are not just a telephone system support company but a full-fledged IT managed services business — and because the Avaya IP Office is VoIP-based, our understanding of IT and networking gives us a competitive advantage over traditional PBX vendors. We support IP 400 chassis as well as IP 500 and IP 500 V2 systems.
Request a free consultationSystem coverage
Spec sheet- Chassis supported
- IP 400 · IP 500 · IP 500 V2
- Software revisions
- v1.0 through v11.0
- System scale
- Small 3-extension systems to large multi-location implementations
- Architecture
- Scalable from two to two hundred employees
- Serving NYC since
- 2001 — the New York metropolitan area
- Support models
- Managed Service Agreements and incident-based options
Avaya IP Office services we deliver
A few of the services our Avaya-certified engineers program and support every day.
Service specialties
Spec sheet- Digital & IP Phone Programming
- Programming for digital and IP phones across your IP Office deployment.
- Softphones & Remote Users
- Softphones and remote off-site user extensions for a distributed workforce.
- Multi-Site VPN Dialing
- VPN connectivity between IP Office systems for seamless inter-office dialing.
- T1 / PRI & SIP Setup
- T1 and PRI configurations plus SIP and VoIP-based phone service programming.
- Auto Attendants & Voicemail
- Auto attendants, voicemail systems, and voicemail-to-email delivery.
- Call Routing & Profiles
- Call routing and time-based profile configuration to match your hours.
Additional configurations we program
- Unified Messaging and Mobile Twinning
- Door phones and door-strike controls from the phone system
- PA system integration
- TAPI and direct Outlook dialing setup
- Follow Me call forwarding
- Backup phone line configuration with automatic failover
- Hot desking and ACD queue setup
- Call recording and call accounting
The Avaya IP Office System
Avaya's IP Office is the company's IP-based communications platform for small-to-medium-sized businesses, distinguished by its rich feature set, reliable performance, and its ability to unify all business communications into a single environment. Because it uses an IP network as its transmission vehicle, it is an economical choice compared with PSTN-based PBX systems.
It is a comprehensive, elegantly designed solution for voice, data, messaging, and customer management. Its scalable architecture suits organizations from two to two hundred employees — and choosing an IP-based solution has an immediate, positive impact on your bottom line. Neteam has implemented VoIP solutions since the technology's inception, applying best practices and due diligence to determine the most appropriate solution for each client.
A versatile platform for growing businesses
IP Office supports the following features — capabilities usually associated with much larger systems.
Get Avaya supportIP Office supports multiple options for minimizing or eliminating mobile and long-distance charges by routing calls through broadband links.
Eliminate third-party conferencing fees — IP Office provides two 64-party conference bridges at no additional charge.
Use IP Office's intelligent auto attendant to route calls quickly and accurately instead of tying up staff resources.
Remote users stay seamlessly networked into the system regardless of their physical location.
Remote, centralized management lets a single administrator perform all tasks across multiple sites.
Initiate calls from your Microsoft Outlook contacts and receive voicemail notifications in your email client.
Move freely between phones mid-call, and visually listen, rewind, copy, delete, or save saved voicemails.
Caller ID name and number, up to four music-on-hold sources, free call logs, and free call recording on Preferred Edition.
Why choose us to support your Avaya system?
Supporting Avaya phone systems across the NYC metropolitan area since 2001.
IP Office's architecture scales to organizations from two to two hundred employees.
We understand the IT and networking side of VoIP, not just traditional PBX.
Support across software revisions v1.0 through v11.0 and IP 400/500/500 V2 chassis.
Moving from a traditional PBX?
If you are transitioning from a traditional phone system to an IP-based solution, Neteam's professional staff can be invaluable in making that strategic shift a seamless one. When properly installed and configured, IP Office is a prudent choice for all small and medium-sized organizations.
Call 718-433-2925Avaya Partner ACS support and upgrades
The Avaya Partner ACS — with a heritage going back to AT&T and Lucent — remains one of the most widely installed small-business phone systems, even though Avaya discontinued production in 2010. Neteam has been installing and supporting Partner ACS systems for more than a decade, and we still program and maintain them today.
When you are ready to move on, Avaya allows Partner phones to be integrated with the IP Office platform, so you can upgrade from a Partner ACS to IP Office without starting over. We plan the migration, handle the phone system cabling, and program the new system around the way your office already works.
Plan a Partner ACS upgradePartner ACS features we support
- Call Forwarding / Call Follow Me
- Group calling and group call distribution
- Line access restriction
- Direct Extension Dialing (DXD)
- Record-A-Call to your voice mailbox
- Remote administration
- Call Park
- SMDR call accounting and SMDI integration
Avaya IP Office, IP500 and PBX service across NYC
From our Astoria, Queens office we install, program, and service Avaya IP Office and IP500 V2 phone systems, door phones, and VoIP for businesses in Manhattan, Queens, Astoria, Long Island City, Brooklyn, The Bronx, Nassau County, Long Island — with Avaya service contracts, phone system programming, and remote support for companies nationwide.
Get expert Avaya IP Office support
Call now for a free consultation and ask about our Managed Service Agreements and incident-based support options.