Effective Date: 7/14/2022
At Neteam Solutions, protecting the privacy, security, and confidentiality of your personal information is a top priority. We adhere to strict internal controls and industry best practices aligned with the SOC 2 framework to safeguard data collected through our services, including SMS communications.
We collect personal data necessary to provide, support, and improve our services, including contact details, message content, and usage information. Collection is limited to what is relevant and lawful.
Your information is used solely for authorized business purposes such as appointment management, service coordination, and customer support. We do not use your data for unauthorized marketing or unrelated activities.
Access to personal data is restricted to authorized personnel on a need-to-know basis. We employ role-based access controls, strong authentication, and employee training to maintain confidentiality.
We implement comprehensive technical and organizational safeguards, including encryption, firewalls, intrusion detection, and regular security assessments, to protect data from unauthorized access, alteration, disclosure, or destruction.
Personal information is retained only as long as necessary to fulfill business and legal obligations. Secure disposal processes are in place to permanently delete data when no longer needed.
We do not share your personal information with any vendor or 3rd party.
We maintain an incident response plan to promptly address and mitigate any data security incidents affecting personal information.
You may request access to, correction of, or deletion of your personal data. Opt-out options are available for SMS communications by replying STOP. For assistance, contact us at [email protected].
Our controls and policies are regularly audited by independent third parties to maintain SOC 2 compliance and ensure continuous improvement.
For questions regarding our privacy practices or your data rights, please contact:
| Day | Month | Date | Holiday |
|---|---|---|---|
| Monday | Jan | 1st | New Year’s Day (Observed) |
| Monday | January | 20th | Martin Luther King, Jr. Day |
| Monday | February | 17th | Presidents’ Day |
| Monday | May | 26th | Memorial Day |
| Thursday | July | 4th | Independence Day |
| Monday | September | 1st | Labor Day |
| Thursday | November | 27th | Thanksgiving Day |
| Friday | November | 28th | Day After Thanksgiving |
| Wednesday | December | 25th | Christmas Day |