Voice Communications

Private Branch Exchange (PBX) Telephone Systems

Voice Communications

A PBX (private branch exchange) phone system is a singularly flexible and reliable communications solution for large and small companies alike. A PBX system acts as a central nexus point for all internal phone calls, and automatically handles switching connections between two or more telephone users. Essentially, the PBX acts as the central operator for all phone call transactions, message handling, and retrieval.

Three flavors of PBX solutions are provided by Neteam: Traditional PBX, IP PBX, and Managed PBX. Each offer distinctive advantages and suitability for different phone and messaging requirements. Neteam's telecommunications engineers have full certification for all major phone platforms, and are expert in the installation, maintenance, and upgrading of all types of PBX solutions.

Which type of PBX system is appropriate for your company depends on many variables: phone capacity, compatibility with existing, equipment, the features set required, and the level of investment your organization is willing to undertake.

Briefly, here are some of the advantages each category of PBX system offers.

Traditional PBX

Traditional PBX systems offer the follow benefits:

  • Allow all employees to share phone system lines, thereby reducing telecommunications expenses.
  • A PBX system is fully programmable and can support complex installation or integration scenarios.
  • PBX systems support myriad types of high-end communications options.
  • PBX systems are scalable, and can be easily expanded as your company grows.
  • The physical PBX hub has a small footprint and requires no unusual office space accommodation.

IP-based PBX

An IP PBX or IP Telephone System consists of one or more software-based SIP phones, an IP PBX server, and an optional VoIP (Voiceover Internet Protocol) gateway, which is used to connect to existing PSTN lines.

The IP PBX server functions much as a proxy server does. SIP clients register with the IP PBX server, and when they request a call employ the IP PBX to establish the connection. The IP PBX has a directory of all phones, registered users, and their corresponding SIP addresses, and establishes connections internally or externally using this information. Calls are routed through either an internal VOIP gateway or a VOIP service provider.

IP-based PBXs provide the following unique advantages for an organization:

  • Much easier to install & configure than a proprietary phone system.
  • Easier to manage because of its centralized web/GUI based configuration interface.
  • Significant cost savings using VOIP providers over traditional phone solutions.
  • Eliminate phone wiring and vendor lock in.
  • Scalable for a company's changing phone requirements.
  • Enhanced customer service & productivity.
  • Twice the phone system features for half the price!
  • Supports hot-desking & roaming.
  • Extended usability. SIP phones are easier to use than traditional phone devices.

Hosted PBX

Hosted PBX utilizes a secure internet connection to enable Neteam to manage your entire phone installation from an offsite location. In some instances, cost savings of up to 85 percent have been accomplished by switching from an internal PBX system to a hosted environment.

The immediate and long-term advantages of hosted PBX include

  • Attractive return on investment and dramatic reduction in labor and equipment overhead.
  • All system maintenance costs eliminated.
  • Mobility support. Through a hosted PBX system, companies can route their office numbers to cell phones, which allows employees to take their office phone number from any location.
  • Guaranteed zero down time.

Neteam offers customized solutions for any type of PBX installation appropriate for your site, and assures that the environment will be expertly assessed, configured, and implemented.

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